JD.com, China's Largest Direct Sales Retailer
Posted on January 26th, 2015

In a New York Times profile of Chinese e-tailer JD.com, the company's executives indicate they are building business by relying on strong customer service, speedy delivery and assurances that the products it ships are authentic. With a model Morgan Stanley analysts describe as Amazon plus UPS, according to the Times story, the company has in place:
  • seven fulfillment centers and 118 warehouses in 39 cities;
  • 1,045 smaller pickup centers in about 500 cities; and
  • a pledge that most online orders placed before 11 PM will be delivered by 3 PM the next day.
JD.com has 46 million active users and had an estimated $20 billion in revenue last year.

To read the full story, published January 26, click here.

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